- Returns Policy
Our goal is to provide great customer service, support, and products. In the event that a part needs to be returned, please refer to the information below.
Upon receipt of any part from ANDSCO Services, LLC, please inspect all containers and verify the part numbers and quantities against the enclosed packing slip included. We must be notified of any errors, damage, or defects within 3 business days after receipt of goods.
For any return, please call +1(910)495-6346 and we will provide you with a Return Goods Authorization (RGA) number as well as the appropriate address for the return. An RGA number must accompany all returns before sending back items for repairs under warranty or credit. The RGA number does not acknowledge that a product is defective, nor does it authorize a credit. Items that are returned which are found to have been subjected to customer error may be subject to a restocking fee. All parts purchased in error must be returned in good condition within 14 days of purchase for a credit to be issued. Merchandise must be returned to ANDSCO Services, LLC within 30 days from the date of issue of the RGA. Return shipment costs are the responsibility of the customer, unless otherwise stated.
ALL shipments of returned parts, or items being sent for Repair Service, must have a Decontamination Form completed and attached to the shipment. If sending multiple cartons and/or boxes, one form for the whole shipment will suffice.
The following is made in lieu of all warranties, expressed or implied. The only obligation of the Seller and/or Manufacturer shall be to replace the quantity of the product proven to be defective. Neither the Seller nor the Manufacturer shall be liable for any injury, loss, or damage - direct or consequential - arising out of the improper use or the inability to use the product(s). User assumes all risk and liability whatsoever in connection therewith.
Items must be carefully packed in a suitable box to avoid damage in shipping. Each package must be properly labeled with the RGA number and a Decontamination Form as applicable.
Non-defective product must be returned in resalable condition, packaged inside of the original factory carton, with no additional markings or labels applied.
Disposable (single use) products and non-stock items are not eligible for return unless it has been determined that there was a processing error on behalf of ANDSCO Services, LLC.
ANDSCO Services, LLC reserves the right to inspect all returned merchandise and issue final determination of its condition. If a product returned is found not to be defective or not shipped in error, it will be returned to the customer. Return of product due to customer ordering error may be subject to a 25% restocking fee. The Fee may range from a minimum of $10 to a maximum of $250 depending on the value of the item. In the event that a refund is required, please contact us immediately via phone or e-mail.
ANDSCO Services, LLC - Warranty Policy
ANDSCO Services, LLC warrants solely to the purchasing party that the product sold shall be free from defects in material and workmanship; when given normal, proper and intended usage and care, for the scope of the warranty granted to us and to our customers by the applicable OEM.
All orders are shipped at current prices at that time. Prices are subject to change periodically, and without notice.
Lamps: Compact Xenon Lamps: 600 hours or one year from date of shipment.
Batteries: Warranty covers if the Capacity falls below 80% of rated capacity under normal use and service. Lead Acid Batteries, NiCad Batteries, NiMH Batteries, Lithium Ion, X-Ray Batteries and Kits have a warranty of 12 months from the original invoice/purchase date.
Purchaser Responsibility: Customer shall notify ANDSCO Services, LLC of any product believed to be defective. At ANDSCO Services, LLC discretion, such products shall be returned by the customer with transportation and insurance prepaid. Based upon testing and examination after receipt of the goods, ANDSCO Services, LLC shall repair the part, replace it with a comparable product, or issue the applicable credit.
Customers that require an immediate replacement prior to evaluation of the returned part may be sent a replacement part for which they will be invoiced. If the returned product passes thorough testing and examination it will be returned to the customer.